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The snafu couldn’t be reproduced by Apple, but other Apple users felt it had to do with the company replacing older music files with copyright protection via digital rights management.Apple encourages users to make sure their software is up to date and contact Apple Care.A plethora of ways to contact the company is listed at apple.com/contact, including phone numbers. To contact the i Tunes store support, you can start an online chat at support.apple.com/contact and ask to be called, if that’s the way you roll.Coming soon: Get the Tech Q&A e-mailed to your inbox every week by signing up for the newsletter at dpo.st/mailbag.Before following any of the steps in this article, make sure that your i Cloud Music Library is set up correctly and that you have the latest versions of i OS, mac OS, and i Tunes.If you're not a member of Apple Music or don't subscribe to i Tunes Match, learn more about how to access your music collection on all of your devices. You can't see i Cloud Music Library on your i Phone, i Pad, or i Pod touch. Some of your songs are missing, or the song names appear in gray text.To point the program to the i Tunes Music/Media folder’s new location, press the Control and comma keys (Windows) or Command and comma keys (Mac) to open the i Tunes Preferences box.Click the Advanced tab, and in the “i Tunes Media folder location” section, click the Change button and navigate to the folder’s new location on the external drive.

You have duplicate playlists on your i Phone, i Pad, or i Pod touch. If you have content downloaded to your device for offline listening, it deletes from your device when you turn off i Cloud Music Library.The company also offers tips for organizing and consolidating your i Tunes music and media files in one place to make moving your library easier.i Cloud Music Library is a feature of Apple Music and i Tunes Match that allows you to access all of your content from any of your devices, as long as you're signed in to those devices with the same Apple ID and have i Cloud Music Library turned on.Q: I recently went to play some music from my i Tunes account.Surprised to find that the music that we had bought over the last 5 years was no longer in the account.

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